Complaints and Feedback Form

  • Complete this form. 

  • Forward with any relevant information to our Directors using the following email address: info4hopestreet@gmail.com

  • The Directors or delegate will contact you on receipt of this form.

  • You can submit an Anonymous Complaints and Feedback form if you prefer not to disclose your name, however this means we cannot discuss with you directly. 

Fill in the details of the person who is making the complaint/providing feedback

If you are making the complaint/feedback on behalf of another person, provide the following details

Who is the person, or the service about whom you are complaining or providing feedback about?

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Complaints and Feedback

We value your feedback and are committed to continuously improving our services. You can lodge complaints and feedback through the following communication methods:

  • Directly with a staff member : Either verbally or by submitting a completed  Complaints and Feedack Form.

  • By email : info4hopestreet@gmail.com

  • By phone : 0420 810 437

Your complaint will be formally acknowledged within  seven working days, and we aim to respond to all complaints and grievances as quickly as possible, ensuring a resolution within  28 days from the date of acknowledgement.

All feedback and complaints are used to enhance our service delivery and maintain the highest standards of care at 4 Hope Street. We sincerely appreciate you taking the time to share your experiences with us.

If you feel your complaint has not been sufficiently or appropriately addressed, you may seek further support by contacting the  4 Hope Street Directors or one of the following agencies:


NDIS Quality and Safeguards Commission

At any time, people can make a complaint about NDIS service providers or the support they provide to the NDIS Commission.

  • Complaints to the NDIS Commission can be lodged:

  • online at www.ndiscommission.gov.au; and

  • by phone on: 1800 035 544.


Fair Trading NSW

NDIS participants purchasing products and services also have rights and protections under the Australian Consumer Law (ACL), including provisions on customer guarantees and unfair contract terms. Fair Trading NSW provides information and advice and, in some cases, dispute resolution services for customer disputes under the ACL. 

Complaints to NSW Fair Trading can be lodged:

  • online at www.fairtrading.nsw.gov.au/help-centre/online-tools/make-a-complaint; and

  • by phone on: 13 32 20.


New South Wales Ombudsman

Clients in Supported Independent Living services or other accommodation arrangements can be supported by Official Community Visitors (OCVs). OCVs are coordinated by the New South Wales Ombudsman and are responsible directly to the Minister for Disability Services and the Minister for Community Services.  

OCVs visit government and non-government accommodation services for children, young people and people with a disability throughout NSW. Their role is to promote residents’ rights, identify issues raised by residents, provide residents with information, help resolve concerns and inform the Ministers and the Ombudsman about the quality of services being delivered. OCV visits can be requested by emailing   ocv@ombo.nsw.gov.au. Further information about OCVs can be provided by the OCV Team Leader on 02 9286 1000.


National Disability Insurance Agency

Complaints about the NDIA should be directed to the Agency itself or the Commonwealth Ombudsman.

Complaints to the NDIA can be lodged: 

  • by phone on 1800 800 110; and

  • by email to feedback@ndis.gov.au. 

Complaints to the Commonwealth Ombudsman about the NDIA can be lodged:

  • by phone on 1300 362 072

  • online at www.ombudsman.gov.au. 


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